Returns & Exchanges

At 99 Bikes, we want you to ride with confidence, which is why we offer a hassle-free 30-day return policy on all bikes, parts, and accessories. Whether it is a sizing issue or a change of heart, we are committed to getting you back on the road with the right gear.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unused condition with all packaging and tags intact within 30 days of purchase.

• 2.
  Initiate Your Return

  Log in to your account to generate a return authorization number or visit any 99 Bikes store location with your proof of purchase.

• 3.
  Pack and Ship

  Securely package your items and attach the provided shipping label, or simply drop them off at your nearest local workshop for an instant inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item, we will process your full refund to the original payment method or assist you in selecting a replacement product.